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Service Page
Suite 5505, Shanghai Tower, No. 501 Yincheng Middle Road, Pudong New Area, Shanghai 200120, China
Customer Support & Sales
+86-21-6097-7156
Opening Times
24/7 Support
E-mail
sales@raylly.com
Our Service
Warranty
Dependable warranty and fast support ensure long-term performance, minimal downtime, and peace of mind.
Spare Parts
High-quality, compatible spare parts with fast availability reduce maintenance time and maximize productivity.
Training
Professional training enables safe, efficient operation, boosting productivity while reducing risks and wear.
Installation & Maintenance
Expert installation guidance and regular maintenance extend equipment life and minimize unexpected downtime.
Warranty Policy
Your investment is protected with Raylly's reliable warranty program and expert after-sales service. We provide timely support, practical solutions, and long-term assistance to maximize equipment uptime and productivity.
Warranty Coverage
All exported machinery is covered by a warranty of 12 months or 2,000 operating hours, whichever comes first. Defective parts caused by manufacturing or workmanship issues will be repaired or replaced during the warranty period.
Liability Assessment
All warranty claims are subject to technical evaluation. Damage resulting from misuse, accidents, improper maintenance, transportation, storage, or unauthorized modifications is not covered under warranty.
Warranty Exclusions
The warranty does not cover normal wear and consumable items, including filters, belts, bulbs, fuses, wiring, glass, rubber parts, plastic components, lubricants, and routine maintenance parts.
Raylly Heavy Machinery (Shanghai) Co., Ltd.
Raylly Industry Limited
Raylly Industry Limited
+86-21-6097-7156
+86-152-4264-2683
+86-21-6097-7156
sales@raylly.com
Suite 5505, Shanghai Tower, No. 501 Yincheng Middle Road, Pudong New Area, Shanghai 200120, China
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